Ordering and Shipping Information
Customer satisfaction is a priority with John Pitt Bonsai
Ceramics.
If you have any questions, problems or requests regarding any of my
products please contact me at any time and I
will usually get back to you within 24 hours.
Shipping Costs:
| Country |
Shipping Method |
Weight |
Cost |
| UK Mainland |
Royal Mail/Courier |
up to 500g |
FREE |
| up to 1kg |
FREE |
| up to 2kg |
FREE |
| up to 10Kg |
FREE |
| up to 20kg |
FREE |
| Over 20kg |
Please contact for quote |
Northern Ireland
Republic of Ireland
Isle of Man
Isles of Scilly |
Courier/Airmail |
up to 500g |
£2.50 |
| up to 1kg |
£5.50 |
| up to 2kg |
£11.99 |
| up to 10Kg |
£24.67 |
| up to 20kg |
£26.08 |
| Over 20kg |
Please contact for quote |
| Channel Islands (Jersey and Guernsey) |
Courier/Airmail
|
up to 500g |
£2.50 |
| up to 1kg |
£5.50 |
| up to 2kg |
£11.99 |
| up to 10Kg |
£40.76 |
| up to 20kg |
£46.05 |
| Over 20kg |
Please contact for quote |
Belgium
Holland
Ireland
Luxembourg |
Courier/Airmail |
up to 500g |
£2.50 |
| up to 1kg |
£5.50 |
| up to 2kg |
£11.99 |
| up to 10Kg |
£24.67 |
| up to 20kg |
£26.08 |
| Over 20kg |
Please contact for quote |
France
Germany
Monaco
Madeira |
Courier/Airmail |
up to 500g |
£2.50 |
| up to 1kg |
£5.50 |
| up to 2kg |
£11.99 |
| up to 10Kg |
£30.78 |
| up to 20kg |
£35.48 |
| Over 20kg |
Please contact for quote |
Austria
Czech Republic
Denmark
Finland
Greece
Italy
Poland
Portugal
Spain
Sweden |
Courier/Airmail
|
up to 500g |
£2.50 |
| up to 1kg |
£5.50 |
| up to 2kg |
£11.99 |
| up to 10Kg |
£34.89 |
| up to 20kg |
£40.76 |
| Over 20kg |
Please contact for quote |
Estonia
Hungary
Latvia
Lithuania
Norway
Slovakia
Slovenia
Switzerland |
Courier/Airmail
|
up to 500g |
£2.50 |
| up to 1kg |
£5.50 |
| up to 2kg |
£11.99 |
| up to 10Kg |
£40.76 |
| up to 20kg |
£46.05 |
| Over 20kg |
Please contact for quote |
| United States of America |
Courier/Airmail |
up to 500g |
£4.99 |
| up to 1kg |
£9.99 |
| up to 2kg |
£19.99 |
| up to 10Kg |
£39.99 |
| up to 20kg |
£64.99 |
| Over 20kg |
Please contact for quote |
| Rest of the World |
Courier/Airmail |
- |
Please contact for quote |
Shipping Policy:
- All large items within mainland UK will be sent via Courier. Confirmation of delivery will
normally require a signature - please contact me if this is not possible.
Smaller items within
mainland UK will be sent via Royal Mail .
- We aim for customers within mainland UK to receive orders within 5
working days after receipt of payment.
- If you require your order overnight please contact me for costs.
- All other orders will be sent by the most cost effective method -
please contact me for further information.
Lost and Damaged items
- We take every care to pack all parcels to a high standard to ensure
your goods arrive safely securely and in perfect order. Wherever
possible recycled packing products are used.
- If your goods arrive damaged I will refund the full amount paid, or
replace with goods equal to the value of the original purchase. photographic evidence must be provided,
please retain goods and packaging for collection.
- We cannot be held responsible for lost items sent via Royal mail
unless sent by special delivery.
- Quotes for special delivery will be given on request - please contact me for further information.
Payments
Thank you for shopping with John Pitt Bonsai Ceramics
FREE
postage and packing to mainland UK, on all pots.
Orders outside of the mainland UK, please check shipping information
above, or contact me for
shipping charges - as each order is
priced individually depending on weight and location.
Payment methods:
- All payments should be in either Sterling (£) or Euro (€)
- All payments through the online shop are handled through PayPal, which accepts most Credit & Debit Cards.
- PayPal is trusted worldwide – for UK residents no account is necessary.
Personal Cheque
Please make cheques or postal orders payable to John Pitt Bonsai Ceramics. Your order will be dispatched once the cheque has been cleared which normally takes three working days.
(please make sure you include the appropriate carriage charge in the total amount payable)
- Postal Order
- Direct Bank Transfer
If you wish to pay via Direct Bank Transfer please contact me for details.
- Please do not send cash in the post.
Please note: If you are not using PayPal to pay for a product please confirm your order by email. Products will be reserved until receipt of payment.
Please also see our Privacy Policy >>
Thank you for shopping with John Pitt Bonsai Ceramics

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