Browse our online shop...
	Primitives			Shohin Pots
	Drum Pots			Rock Bowls & Crescents
	Cascades			Landscape trays & slabs
	Rectangles			Accents
	Ovals			Special Commissions
	Glazes			Trees & Raw Material
Site Last Updated 25/07/2008
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Ordering and Shipping Information

Customer satisfaction is a priority with John Pitt Bonsai Ceramics.

If you have any questions, problems or requests regarding any of my products please contact me at any time and I will usually get back to you within 24 hours.

Shipping Costs:

Shipping Policy:

• All large items within mainland UK will be sent via Courier. Confirmation of delivery will normally require a signature - please contact me if this is not possible.
Smaller items within mainland UK will be sent via Royal Mail .
• We aim for customers within mainland UK to receive orders within 5 working days after receipt of payment.
• If you require your order overnight please contact me for costs.
• All other orders will be sent by the most cost effective method - please contact me for further information.

Lost and Damaged items

• We take every care to pack all parcels to a high standard to ensure your goods arrive safely securely and in perfect order. Wherever possible recycled packing products are used.
• If your goods arrive damaged I will refund the full amount paid, or replace with goods equal to the value of the original purchase. photographic evidence must be provided, please retain goods and packaging for collection.
• We cannot be held responsible for lost items sent via Royal mail unless sent by special delivery.
• Quotes for special delivery will be given on request - please contact me for further information.

Payments

 Thank you for shopping with John Pitt Bonsai Ceramics

FREE  postage and packing to mainland UK, on all pots.

Orders outside of the mainland UK, please check shipping information above, or  contact me for shipping charges - as each order is priced individually depending on weight and location.

Payment methods:

• All payments should be in either Sterling (£) or Euro (€)
• All payments through the online shop are handled through PayPal, which accepts most Credit & Debit Cards.
• PayPal is trusted worldwide – for UK residents no account is necessary.
  Personal Cheque
  Please make cheques or postal orders payable to John Pitt Bonsai Ceramics. Your order will be dispatched once the cheque has been cleared which normally takes three working days.
  (please make sure you include the appropriate carriage charge in the total amount payable)
• Postal Order
• Direct Bank Transfer
  If you wish to pay via Direct Bank Transfer please contact me for details.
• Please do not send cash in the post.

Please note: If you are not using PayPal  to pay for a product please confirm your order by email. Products will be reserved until receipt of payment.

Please also see our Privacy Policy >>

Thank you for shopping with John Pitt Bonsai Ceramics